Terms of use

reclaimed by ASI Solutions as payment in kind to the outstanding balance amount. Special Contracts - These conditions apply except when the customer has signed a special agreement with the company - this may exclude various clauses within this agreement. All Terms within this agreement are subject to the Federal/State laws of Australia.

Account Status

All new accounts will operate for at least a period of three (3) months on a 'Cash before Delivery' basis before they will be considered for credit terms, unless special terms have been documented and agreed to in writing. Major corporate and government contract accounts being excluded.

Such Agreements with individual clients may cause modification to these trading terms. During this time, any purchase made over one thousand dollars ($1,000) must be paid by cash, bank cheque, direct deposit or credit card. Any cheques returned by the bank either as dishonoured or for representation shall attract a fee of thirty dollars ($30) each time. A personal cheque payment under a $1000 must be accompanied by ID - Drivers Licence Number and Address.

The Vendee's completion of the Trade Account Application shall be deemed an authority for ASI Solutions to check trade references as the Vendee has indicated on said form. A credit account will only be considered after relevant information has been supplied to ASI Solutions. An application for a credit account does not necessarily mean a credit account will be granted immediately.

Payment of accounts shall be made within the terms offered by ASI Solutions whether on a "cash before delivery" or credit basis. Where the order is paid for electronically, all endeavours shall be made to ensure the confidentiality of such payment details from name of the user, the amount of the invoice and the credit card number offered. No liability is held should the card be utilised by another person representing himself or herself as the owner of offered credit card.

Where credit terms have been extended by ASI Solutions, ASI Solutions retains the right to vary or withdraw credit facilities at any time. The company will bear no liability for damage caused by the withdrawal of the credit facility. Payment of credit accounts become due when either the time limit or dollar limit is reached. If accounts are overdue they will be placed on hold until fully paid.

The Vendee shall pay all outstanding accounts as per terms - at ASI Solutions' discretion, interest of 13.5% pa may be charged on the balance of all outstanding amounts. At any time that ASI Solutions ceases to be satisfied that the company will be paid, it may cease deliveries and from that moment no liability for damages caused shall be accepted by ASI Solutions.

Where any part of an invoice is in dispute the balance not in dispute will be paid in accordance with account terms. Any disputed amount must be documented in writing with proof of receipt of this document confirmed in writing. Unless otherwise specified by ASI Solutions in writing/electronically at the time of quotation, all written quotations are valid for a period of thirty (30) days from the date of the quotation and shall be specified.

Internet Quotations shall specify the quotation period applicable for the NET. ASI Solutions must be notified in writing of any change of address and /or ownership. ASI Solutions bears no responsibility for shipments to incorrect delivery address where there has been no communication regarding delivery address changes.

Internet & Your Privacy

The company will endeavour to service you in every way. By accessing ASI Solutions' Internet Site there is information that you may offer to the company about your business activities. ASI Solutions shall only use that information as part of this company's business operation. The company will not pass information outside this business. Your security when using a credit card shall be maintained through encryption standards. If you choose not to pay this way please call, fax or e-mail and we will assist you. Please view the Internet Home page for further information relating to Internet use ie Copyright.

Prices

Prices are subject to change without notice or obligation unless there are specific contract price conditions with the client. Orders for catalogue /Internet goods are binding only when accepted by ASI Solutions. Freight charges shall be applicable unless specific contractual binding terms apply.

If a customer cancels an order in writing after ASI has accepted the order Vendee may simply cancel the order. If ASI has begun to manufacture, the Customer will agree to pay a cancellation fee of 20% of the cost of the ex tax sell price of the goods. If the goods have already shipped the Vendee must action through discussion with the ASI Solutions re the situation.

PLEASE NOTE: The catalogue is covered by the following clause, prices may be subject to change without written confirmation. Such changes may be applied due to currency fluctuations or stock shortage.

In the case of errors on the Invoice/or in delivery ASI Solutions must be notified within 7 days of invoice whether they are short shipments in delivery, damaged goods, discrepancy in ordered specification. This must be done in writing and must be acknowledged by the ASI Solutions.

No credits for overcharges or returned stock shall be accepted outside the terms.

When returning goods please telephone, fax or email for a Credit Return Authorisation (CRA) Number. CRA Numbers will be issued within 24 hours from customer request for return. Goods returned not clearly marked with the appropriate credit return authorisation number or in an unsatisfactory condition may be returned to the customer at the customer's expense.

All goods being returned to ASI Solutions for credit must be in resaleable condition (i.e unused and in the original packaging). Goods returned for credit will be charged a 20% restocking fee of they are not returned within 7 days from the invoice date No Hard disk, RAM, CPU or SOFTWARE accepted for return.

Refunds shall be a credit on account of applicable invoice in the case of credit account customers or through cheque/electronic payment to the Vendee where the account is CBD.

All goods being returned to ASI Solutions are to be sent at the Vendee's expense. However warranty goods purchased from ASI Solutions shall be returned to the customer at our expense via the courier of our choice, where goods were purchased directly from ASI Solutions.

Goods that are found to be fault free will be returned to the customer at their expense and may attract a service fee of $45 depending on the item

Warranty

ASI works with many international brand name products. The warranty in these cases are the specific manufacturers warranties as offered internationally. It is advisable to check international manufacturer's individual warranty conditions when purchasing.

For ASI Server products - ASI offers many service options which are purchased at time of original invoice. These vary in response time and scope dependent on client contract. It is suggested that only on - site warranty only be sold and that response times are dependent on client needs such as 4hr, 8hr or NBD response.

For ASI PCs and notebooks- ASI Solutions will provide minimum one (1) year RTB warranty on new ASI computers systems (M-F working days) and (1) - (2) years warranty on Notebook computers ( M-F working days )dependent on brand and model. Warranty includes parts and labour. Please confirm specific ASI Solutions warranty with our Sales Department. ASI also offers on-site service within 50km of the nearest ASI service centre across Australia.

Where there are special agreement exceptions such as one year warranty on computer systems the Vendee and ASI Solutions will agree to these warranty terms and conditions. There are many extended warranty options for 3rd and 4th year offered to key clients in government and corporate contracts.

Where stipulated according to contract/invoice terms warranty shall be extended. Monitors and printers and other associated peripherals will have a one (1) year warranty unless otherwise stated. It is to be noted that certain manufacturers offer extended warranties for different products.

Where Product is sold by the reseller as principal the reseller has no authority from the Company to give any additional warranty or guarantee on the Company's behalf except as contained or referred to in this document.

All items carry warranty activated at time of invoice/lease notification to the invoiced Vendee.

These warranty periods may vary dependent upon contractual obligations or other warranty agreements. If goods are under warranty, repair or replacement of the item shall be at ASI Solutions discretion. DOA procedures do vary depending on the manufacturer of the product. Please contact ASI Solutions Service Department for details.

ASI Solutions will not cover under warranty any item that has been mishandled, returned inadequately packed and/or otherwise interfered with by unauthorised personnel. The removal of any serial numbers, factory seals and/or warranty stickers will void warranty. Manufacturers' charges related to voided time delays, handling warranty items shall be borne by Vendee. ASI Solutions will not repair under warranty, damage caused by operation outside of designed working and storage environments, power surges, fluctuations and interference, and external peripheral devices.

The Company accepts no additional liability pursuant to this warranty for the costs or travelling, insurance or transportation of the Product or parts to and from the service agent or reseller. These costs are not included in this warranty.

PLEASE NOTE: Where an accessory or expansion item has the potential to negatively impact the warranty repair process, it may be necessary that any accessory or expansion item not warranted by ASI Solutions be removed before presenting the Product for service. Products presented with accessories or expansion items not under warranty by ASI Solutions may be returned unrepaired at the discretion of ASI Solutions or its Authorised Service Centres. The company will endeavour to discuss with the customer prior to any action being taken as a customer service.

Warranty for Ex-Government Lease Product - SPECIFIC TERMS AND CONDITIONS General

ASI sells ASI computer systems that are considered Ex-Government Lease ASI Computer Systems. This may include PC with Keyboard and Monitor purchased as package, Notebook or as single purchases. These systems are "used" or "pre-loved computer systems" and are therefore sold with special terms and conditions due to either age or type of equipment for example: obsolete, demo or end of lease/rental returns. They do not carry the usual ASI warranty.

Warranty

ASI Solutions will provide minimum one-month (1) RTB (Return-to-base) warranty on Ex-Government Lease ASI computer systems. This is a limited warranty and is valid only in Australia. The warranty covers parts and labour. Where Product is sold by the reseller as principal the reseller has no authority from the Company to give any additional warranty or guarantee on the Company's behalf except as contained or referred to in this document. All items carry warranty activated at time of invoice/lease notification to the invoiced Vendee.

ASI Solutions will not be liable for loss of data, incidental and/or consequential damage caused by the use of their products. This includes any loss of data resulting from equipment failure. It is the Buyer's responsibility to ensure adequate back-ups are taken regularly. ASI Solutions will not be liable for time lost in downtime or subsequent labour charges caused by equipment failure or integration. ASI Solutions will not cover under warranty any item that has been mishandled, returned inadequately packed and/or otherwise interfered with by unauthorised personnel. The removal of any serial numbers, factory seals and/or warranty stickers will void warranty. ASI Solutions will not repair under warranty, damage caused by operation outside of designed working and storage environments, power surges, fluctuations and interference, and external peripheral devices. The Company accepts no additional liability pursuant to this warranty for the costs or travelling, insurance or transportation of the Product or parts to and from the service agent or reseller. These costs are not included in this warranty.

Note: Where an accessory has been added that was not invoiced by ASI as part of the system ASI has no liability for that product or support of that product. It may be necessary that any accessory or expansion item not warranted by ASI Solutions be removed before presenting the Product for service.

Product Return

Goods that are found to be fault free will be returned to the customer at their expense and may attract a service fee of $45 depending on the item.

Product Recovery CD-ROM Warranty

Please read the following information carefully regarding your ASI Solutions supplied Product Recovery CD-ROM:

Microsoft has changed the way Original Equipment Manufacturers (OEMs), like ASI Solutions, distribute Operating System Backup Media. OEMs must now supply their own backup media - Not the Microsoft branded Operating System CDs.

The ASI Solutions supplied Operating System CD is called ASI Solutions Product Recovery CD-ROM.

The content of the Product Recovery CD is similar to the original Microsoft branded CDs, but with several features that are intended to make Windows re-installation easier for you.
The set-up program on the ASI Product Recovery CD-ROM will carry out an automated and uninterrupted fresh installation of the Windows Operating System on your system, any previous settings and data will be deleted from the Hard Drive.

It is therefore essential that you ensure your data are properly backed-up before using the ASI Solutions Product Recovery CD-ROM to re-install the Windows Operating System.